Privacy Policy
Sunny Badyal DDS INC.
Effective Date: August 1, 2025
Sunny Badyal DDS INC (“we,” “our,” “us,” or “the Practice”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, including when you interact with us through SMS (text messaging) and other communication channels, in compliance with HIPAA standards and Twilio A2P 10DLC requirements.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, date of birth, and other identifiers provided during registration, appointments, or communication.
Health Information: Dental and medical history, treatment records, insurance details, and other health-related information necessary for care.
Communication Data: SMS messages, emails, and call records exchanged with the practice for scheduling, reminders, or patient support.
2. How We Use Your Information
We use your information to:
Provide dental and healthcare services.
Schedule and confirm appointments.
Send reminders, follow-up messages, and updates via SMS, email, or phone.
Process billing and insurance claims.
Ensure compliance with healthcare regulations.
3. SMS/Text Messaging Compliance
To comply with Twilio A2P 10DLC regulations, our SMS program follows these guidelines:
Consent (Opt-In): By providing your phone number, you consent to receive text messages related to appointments, reminders, billing, and patient care.
Message Frequency: Message frequency may vary depending on your treatment and appointment schedule.
Message and Data Rates: Standard message and data rates may apply based on your carrier.
Opt-Out (Stop): You may opt-out of SMS communications at any time by replying STOP to our messages. You will no longer receive text messages, but we may continue contacting you by phone or email when necessary for patient care.
Help: For assistance, reply HELP to our messages or contact us directly at [insert phone number].
No Sale of Data: We do not sell or share your phone number or personal information with third parties for marketing purposes.
4. Data Security
We implement safeguards to protect your information from unauthorized access, use, or disclosure. While we follow HIPAA standards and industry best practices, no system is entirely secure, and we cannot guarantee absolute protection.
5. Sharing of Information
We do not sell or rent your personal information. We may share information only with:
Dental and medical professionals within our practice for your treatment.
Insurance providers for claims processing.
Service providers assisting with secure communication (such as SMS and email platforms).
Legal authorities if required by law.
6. Your Rights
You have the right to:
Access and obtain a copy of your health records.
Request corrections to your information.
Restrict certain uses or disclosures of your information, where permitted by law.
Withdraw consent for communications at any time.
7. Contact Us
If you have any questions about this Privacy Policy or your rights, please contact us:
Sunny Badyal DDS INC
258 Gibson Dr, Suite 110
Roseville CA 95678
Phone: +1 916-630-7633
Email: [email protected]